Customer Service
At Standard Publishing, we are committed to excellence in everything we do. We want to provide you with the best possible customer experience at all times. If you have any questions, please don't hesitate to call us at 800-543-1353 or contact us through this site. We look forward to serving you and your church resource needs.
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For more information, choose one of the following topics.
Returns
How do we return something that doesn't work, is damaged, or is not what we expected? How do we return product?
All Standard Publishing products are guaranteed to meet your expectations. To return damaged or defective product, or to inquire about a refund, please contact Customer Service at customerservice@standardpub.com or by calling 1-800-543-1353 between the hours of 8 a.m. and 6 p.m. (Eastern), Monday thru Friday.
Please see return guidelines:
We accept general merchandise returns provided the item is in sellable condition and is an active title. We also accept returns for VBS, commentaries and curriculum provided product is returned within established guidelines and timeline:
To ensure proper credit for the following products, please return by these dates:
- All dated curriculum such as Heartshaper, Standard lesson Commentary Quarterly (SLCQ) and Encounter:
- Winter Quarter Curriculum - January 15
- Spring Quarter Curriculum - April 15
- Summer Quarter Curriculum - July 15
- Fall Quarter Curriculum - October 15
- Vacation Bible School - September 1
- Standard Lesson Commentary - October 15
All returns should be sent to:
STANDARD PUBLISHING
DISTRIBUTION CENTER
Attn: Returns
2950 Robertson Avenue
Cincinnati, Ohio 45209
- Please send your return via a traceable method such as UPS as Standard Publishing is not responsible until the package is signed for at our distribution center.
- Once the product is received, credit will be issued to your account. If you prefer a refund, please contact customer service at customerservice@standardpub.com or via phone at 800-543-1353.
- Please be sure to return your packing slip or invoice along with your shipment. If this information is not available, please include a note with your contact and billing information.
- Please note that downloadable electronic products and special sale items are non-returnable; all sales for these items are final.
- All multimedia resources must be returned in original shrink wrap.
- All products must be received by established dates to receive credit. Product received after date will not receive credit.
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What is your return address?
Product returns may be sent to:
Standard Publishing Distribution Center
2950 Robertson Ave.
Cincinnati, OH 45209
Correspondence or inquiries ONLY may be sent to:
8805 Governor's Hill Drive
Suite 400
Cincinnati, OH 45249
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What do I include with my returned package?
Please submit a copy of the original invoice inside the package, along with a telephone number and other contact information.
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What is the deadline to return Sunday school curriculum each quarter?
Curriculum, as well as many other products, must be returned within 30 days of the invoice date. For additional information or questions, please contact us at customerservice@standardpub.com.
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Using the Web Site
I am looking for an item on your Web site. Is everything you sell listed on your Web site?
Out Web site lists active products available for purchase. An easy way to find an item is search for the item number or a keyword or phrase in the Advanced Product Search box in the upper-right corner of each page. If you still have trouble locating a particular item, please contact us at customerservice@standardpub.com or by calling 1-800-543-1353 between the hours of 8 a.m. and 6 p.m. (Eastern), Monday through Friday. We will be more than happy to assist you in finding what you need.
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Do I have to have an account with Standard Publishing to order from the Web site?
To place an order on the Web site you do not have to have an existing account with Standard Publishing. By ordering online you will establish an account by providing the required information and using a credit card to place your order.
To set up a “Bill me” account with Standard Publishing, contact Customer Service at 1-800-543-1353 between the hours of 8 a.m. and 6 p.m. (Eastern), Monday through Friday.
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I already have an account with Standard Publishing. Can I use it to order on the Web?
Yes. Please note if you already have an existing account number with Standard Publishing you may use the Web to place your orders. The first time using the Web, you are required to enter your Standard Publishing account number when registering. If you do not provide your account number, an additional account will be created. Also, please keep in mind the information you use to register on our Web site as you will need to log back in using this information when placing future Web orders.
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Ordering
How do I receive a catalog?
To request a catalog please contact your Church Account Manager for your state or by calling customer service at 1-800-543-1353 between the hours of 8 a.m. and 6 p.m. (Eastern), Monday through Friday.
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Can we order from you or do we need to get product through a store?
Our products can be purchased online using this Web site.
Our products are also available throughout the country at Christian bookstores and other retailers where books are sold. Each page of our Web site maintains a Find a Christian Store link to help search for a store near you.
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Do you offer discounts to churches or sell discontinued product (last year’s VBS) at discounted prices?
We do occasionally offer discontinued products on our Web site. You will find these offers in the What's On Sale section of the site, accessible from the Home Page. If you have any questions, please contact Customer Service at 1-800-543-1353 between the hours of 8 a.m. and 6 p.m. (Eastern), Monday through Friday.
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I am interested in ordering curriculum. How do I get an order form and prices?
To find pricing information, please follow the Order Curriculum Quick Link. You may also download samples and order information from our web site, and place orders for all your curriculum needs. If you would prefer to talk directly to someone about your curriculum needs, please contact your Church Account Manager assigned to your state.
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Billing and Shipping
How fast can you ship my order?
Generally, all orders are processed and shipped within 48 hours, providing inventory is available and all order information is accurate and complete. We ship via UPS ground so a complete shipping address is needed for delivery.
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How do we change billing address information?
Your account information may be updated by sending changes to customerservice@standardpub.com or by calling 1-800-543-1353 between the hours of 8 a.m. and 6 p.m. (Eastern), Monday through Friday. All updates are generally processed within 24 hours.
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Privacy Policies
Do you sell or distribute our address info to any organizations?
We respect your privacy and do not intentionally sell or distribute information regarding our customers to any third party. We may contact you from time to time regarding Standard Publishing products and services or regarding special offers. You always have the opportunity to request that we remove you from our mailing lists.
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How do I get off your mailing list?
Simply contact us at customerservice@standardpub.com or by calling 1-800-543-1353 between the hours of 8 a.m. and 6 p.m. (Eastern), Monday thru Friday.
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Company Information
What is your Position Statement or Statement of Beliefs?
Our Position Statement can be found in the About Us section.
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How do we get someone to come to our church to do a workshop or training session on your material?
Standard Publishing is pleased to provide onsite training and workshops for churches. For more information or to see if you qualify, please contact Tara Wallace at twallace@standardpub.com or by calling 1-800-543-1301 ext. 6745
For a list of upcoming training events or workshops, check the Conferences and Events sections of our Web site frequently.
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With what denomination are you affiliated?
Standard Publishing is a non-denominational publisher. Standard Publishing is as committed today as ever to producing nondenominational, true-to-the-Bible resources. The doctrinal integrity of what we publish will continue to be sound, providing our customers with resources that will inspire, educate, and motivate.
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What translation of the Bible do you use in your products?
Our editors select the appropriate Bible translation based on the target audience for the product. We are careful to ensure that all of our products are educationally and developmentally age appropriate. We do not endorse any particular translation. Products that do use a particular translation are generally labeled with the name of the translation. Many products are translation independent, providing a Scripture reference that may be used with the customer’s preferred translation.
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I have a manuscript for a book I wrote, and I’d like to submit it. How do I do that?
You will find guidelines for submission in our For Writers section.
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I have an old book of yours that I’d like to use for a class I’m teaching, but it’s out of print. Can I just copy it, since you don’t have it anymore?
For information on permission to use or copy Standard Publishing material, refer to the Rights & Permissions section of our Web site.
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